Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Full name, phone number, and email address
• Service Information: Home address, home size, and type of cleaning service requested
• Payment Information: Credit/debit card details, billing address (processed securely through Stripe)
• Communication Data: Messages, inquiries, and feedback you send us via web forms, SMS, or email
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your cleaning service bookings and quote requests
• Process payments securely through our payment processor (Stripe)
• Send appointment confirmations, reminders, and service updates
• Communicate with you via SMS, phone, or email regarding your service
• Respond to your questions, comments, and support requests
• Improve our website, services, and customer experience
• Send promotional communications (only with your explicit consent)
• Comply with legal obligations and resolve disputes

SMS Communications & Text Messaging

CleanTex uses SMS text messaging to communicate with customers regarding bookings, service confirmations, reminders, and updates. By providing your mobile phone number and consenting to receive SMS messages, you agree to the following terms:

We do not share your phone number with third parties for their marketing purposes. SMS consent is not a condition of purchase. Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Payment Processing

CleanTex collects payments directly through our website using Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or payment card data on our servers. All payment information is encrypted and processed securely by Stripe.

By making a payment through our website, you also agree to Stripe's Privacy Policy. For questions about payment security, contact us directly.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted vendors who help us operate our business, including Stripe (payments), Twilio (SMS), and scheduling software. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, secure payment processing through Stripe, and access controls limiting who can view customer data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out of SMS: Reply STOP to any text message at any time
• Opt-Out of Marketing Emails: Click "Unsubscribe" in any marketing email
• Do Not Sell: We do not sell personal information

To exercise any of these rights, contact us at info@cleantex.co.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

Texas Privacy Rights

As a Texas-based business, we comply with applicable Texas privacy laws, including the Texas Data Privacy and Security Act (TDPSA) where applicable. Texas residents may have additional rights regarding their personal data. To exercise your rights under Texas law, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.